Office Skills Test
What does the abbreviation CEO stand for?
a.
Company Executive Officer
b.
Communicate Especially On
c.
Corporate Exact Office
d.
Cheat Every One
e. Chief Executive Office
What
is very important to remember to do when entering an office business meeting at
any level, especially when clients are there?
a. Bow
Slightly before your superiors or company executives.
b. Take the coats from clients and drape them
over your arm during the meeting.
c. Turn
OFF all cell phones, pagers and other electronic devices.
d. Turn
ON all cell phones, pagers and other electronic devices.
e. a
and c
You
are asked to call up senior executives of your company located in different
continents to inform them about the proposed dates for an international sales
meeting. What is the best time to call them up?
a.
During the call recipient’s office hours
b.
After your office hours
c.
During your office hours
d. Between 9:00 A.M. and 5:00 P.M.
e. Any
of the above
What
is ‘golden handshake’?
a. The
Welcome to the building of a new CEO
b. The
last day in the office before the holidays.
c. the
common usage for a generous employment severance package when an executive
loses his or her job through restructuring, redundancy or a scheduled
retirement.
d. The common usage for a series of
re-hirings of past employees.
e. c
and d
What
is ‘outsourcing’?
a.
Working outside the office, often from home.
b.
Freelancing work to workers outside the main office building, often to foreign
workers for cheaper labor costs.
c. A
form of half working from home, half at the office.
d. Leaving work early.
Which
of the following are the important components of good interpersonal office
skills?
a.
Effectively translating and conveying information.
b.
Being able to accurately interpret other people’s emotions.
c.
Calmly arriving at resolutions to conflict.
d.
Avoiding gossip and being polite.
e. All of the above
You realize
that the computer in your office is getting a lot of spam and unwanted e-mails.
What should be your first action to stop these emails?
a.
E-mail the Regulatory Authority in charge of stopping spam in order to
complain.
b. E-mail the source of the emails asking
them to stop them.
c. Call
over a computer expert to solve the problem.
d. Look
for a Remove From Mailing list link in the email.
You
are required to create a cost report for your department, and then present the
report to the board. Which two programs would you use for these two tasks?
a. MS
Power point, MS Access
b.
Adobe Photoshop, MS Power point
c. MS Word, MS Excel
d. MS
Excel, MS Power Point
What
is the appropriate response to discovering the printer is out of ink?
a.
Force the printer to deliver the last drop of ink by turning it upside down,
holding it carefully.
b. Walk away and tell a fellow office worker,
hopping he or she will take responsibility.
c.
Leave it to the next person.
d.
Replace the ink if the cartridge is available otherwise follow the office
procedure for replacing or ordering the cartridges.
In
any office or business environment, what does the ‘opportunity success rate’
refer to?
a. The success of a business in dollar value
minus the dollar value of previous attempts to make it a success.
b. The
number of won opportunities as a percentage of the number of won and lost
opportunities.
c. The
number of lost opportunities as a percentage of the number of almost won
opportunities.
d. The
opportunity costs divided by the so-called sunk costs.
What
is the best practice for ensuring that sensitive material to be destroyed does
not leak out of the company building?
a.
Always encrypt on computer disk, and shred any hard copies.
b. Shred hard copies, save onto the file.
c. Burn
hard copies, save only once to the file.
d.
E-mail documents to colleagues, and then close the e-mail browser.
When
replying to an e-mail, who do you place in the cc: line and who in the bcc:
line?
a. A person you wish to openly inform goes in
the cc: line, and the same person in the bcc: line.
b. A
person you wish to openly inform goes in the bcc: line, and the same person in
the cc: line.
c. A
person you wish to openly inform goes in the cc: line, and the person you wish
to read the e-mail, but without the knowledge of either the recipient or the
person in the cc: line, goes in the bcc: line,
d. A
person you wish to openly inform goes in the cc: line, and the person you wish
to read the e-mail without the knowledge of the recipient, but with the
knowledge of the person in the cc: line, goes in the bcc: line:
With
regard to emails, when is bcc: used?
a. When
you want to send the same mail to several people and do not want the To: and cc:
recipients of the mail to know the bcc: recipients of the same mail.
b. When you want to send the same mail to
several people and do not want the bcc: recipients of the mail to know who else
the mail was sent to.
c. When
you want to send the same mail to several people and want to receive
acknowledgements from each recipient.
d. When
you want to send the same mail to several people, but the mail does not support
attachments.
Which
of the following is the correct response when you are dealing with a client,
and your boss enters the room?
a. Smile, stand up and politely introduce the
client.
b.
Stand up and salute, standing to attention.
c. Keep
sitting down, but look up without smiling.
d. keep
discussing business until your boss politely interrupts.
e. a
and d
What
does the ‘glass ceiling’ refer to in a business context?
a. The
internal ceiling above the boardroom, whether it is on the top floor or not.
b. The
roof of the company building, frequently constructed from glass to optimize the
company’s public status for the surrounding area.
c. The upper level of senior management or
company executive positions which is traditionally hard to break through, for
example, for women and/or minorities.
d. The
imaginary level above the CEO at which the company profits skyrocket.
Which
of the following activities could possibly infect your computer with a virus?
a.
Installing pirated software from a CD.
b. Downloading games and songs from the
internet.
c.
Booting your computer with a ‘write protected floppy disk’
d. All
of the above
What
are the traditional office hours in the western world, now much more flexible,
through still adhered to in most offices?
a. 9 AM – 5 PM
b. 6 AM
– 6 PM
c. 8 AM
– 7 PM
d. 10
AM – 8 PM
e. None
of the above
Consider
the following sentence:
‘There
are 20 new PC’s in the accounts department.’
Should
there be an apostrophe in PC’s?
a. No
b. Yes
c. Not
sure
d. No
idea
e. None
of the above
{ I
am confusing, I think option (a) and (c) }
You
work in a company where some of your co-workers are recent foreign immigrants.
They are unfamiliar with the work environment and your supervisor is polite to
everybody in the staff but is often rude to these foreign workers. What will
you do in this situation?
a. You talk to the foreign workers and tell
them that they should complain to the Upper Management.
b. You
tell your supervisor that his misbehavior is inappropriate.
c.
Nothing, you prefer to keep quiet because everybody else is quiet.
d. You
complain to the Upper Management
Which
of the following are commonly used computer web browsers?
a.
Mozilla, Guardian Website, The Times of London, MSN
b.
Expedia, Opodo, Student Universe, Godzilla
c.
Chrome, Explorer, Firefox
d. Google, MSN, Yahoo, Ask
What
is ‘commodity value’ an important business term of relevance to most office
environments?
a. The
value of al the office hardware, including computers and furniture.
b. An
economics term meaning the intrinsic value under optimal, often free-market
conditions of the product the company sells or manufactures.
c. The value of common decency between
employees of a given office.
d. The
cost in petty cash of all company-expense dinners in a given month.
When
you are introducing a woman and are unsure of her marital status, which title
should you use?
a. Ms.
b.
Miss.
c. Mrs.
d.
Madam
e. none
of the above
Which
of the following are good office practices when creating documents such as
letters, memos, company files etc?
a. Always save to hard drive and at least one
back-up, such as a CD or thumb drive.
b. Save
to the hard drive and a back-up, if necessary.
c. Save
to the back-up first, and then the hard drive.
d. Save
once a day.
What
is the most frequently used typeface and point size when creating Word
documents?
a. Times New Roman, 12 point
b.
Times, 14 point
c.
Courier New, 12 point
d.
Courier New, 14 point
e. All
of the above
What
does administration generally handle in an office environment?
a.
Paperwork and accounts.
b.
Specifically, the hiring of new management and middle management.
c. The efficient day-to-day running of the
office, with regard to company files, communication, management of jobs such as
overseeing hiring and firing and human resources, etc.
d.
Ensuring that the infrastructure of the building is regularly checked and
modernized.
What
are the dimensions of an A4 size sheet of paper?
a. 216
mm x 279 mm
b. 220
mm x 310 mm
c. 215
mm x 295 mm
d. 210 mm x 297 mm
e. a
and d
Which
of the following are proven methods of improving your office skills?
a.
smiling and being appreciative of others, especially the clients.
b.
Actively listening to, even humoring people at times.
c.
Looking to resolve conflicts and bringing people together.
d.
Conveying what is expected in return as an appropriate response, and avoiding
ambiguity.
e. All of the above
Which
of the following file formats relate to a graphic file or scanned image file?
a. JPEG
b. VBP
c. HTML
d. GIF
e. a and d
(More
information: Graphic file formats include EPS, CT, DCS, TIFF, PICT, BMP, JPEG,
and GIF)
What
does ‘the bottom line’ commonly refer to in an office environment?
a. The
line that appears at the bottom of a paper with the company letterhead.
b. The
lowest office floor in a building.
c. The
same as the dotted line.
d. The basic controlling factor, notably the
financial cost, regarding whether a task or project can be accomplished or not.
What
information would the petty cash register contain?
a.
Details of expenses on account of the administrative staff.
b. Details of small expenses related to the
running of the office.
c. Details of expenses on account of
electricity and water bills.
d.
Details of expenses worth less than $80
What
does ‘Class A office space’ commonly refer to?
a.
Office space on former sites of class A drug offenses.
b. The lowest quality office building in a
given area.
c. The
highest quality office space available in a given area.
d. The
highest quality office space for the least price.
What
does the CTRL+V shortcut accomplish in word 2007?
a. It
makes the selected text appear in bold.
b. It pastes the text that has already been
copied.
c. It
converts the selected text into the next larger size of the same font.
d. It
applies italic formatting to the selected text.
What
is ‘flexi-time’?
a. The
feeling when time slows down or speeds up at certain times of the day in an
office environment.
b. The
flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day.
c. Occasionally moving the hands on the
office clock so everyone can go home early now and then.
d.
Bringing an alarm clock to work that rings at the end of the day and at
lunchtimes.
What
common injury can result from too much concentrated typing over too little
amount of time?
a. Leg
injury
b.
Broken neck
c. Blue
hands
d. Repetitive strain injury
e. All
of the above
Which
of the following energy-saving practices can be used in an office without
adversely affecting company productivity?
a. Use
only one bathroom light during office hours
b. Turn off lights and computers at the end
of the day
c. Turn
off the computers between sending e-mails
d. Use
lower watt light bulbs, especially in the emergency exits
e. a
and d
What
is the normal length of notice period for quitting job in most professional
offices?
a. Either 2 weeks or 1 month
b. 2-3
months
c. 1
week
d. Up
to 3 months, or longer
e. None
of the above
According
to standard filing conventions, in which order will the following three
documents be filed?
Dr.
Jones’s office, Doctor at sea, Doctor come quickly
a. Dr.
Jones’s office, Doctor at sea, Doctor come quickly
b. Doctor at sea, Doctor come quickly, Dr.
Jones’s office
c.
Doctor come quickly, Dr. Jones’s office, Doctor at sea
d. Dr.
Jones’s office, Doctor come quickly, Doctor at sea
What
is the person in charge of administering an office commonly called?
a.
Office Assistant
b. Full-time
Manager
c. Office Manager
d. CEO
e. None
of the above
What
is the benefit of e-mailing documents rather than always providing hard copies
to individuals?
a.
There is no benefit except that people can delete them more easily.
b. The
document can potentially be edited online and re-circulated.
c. The
documents can be electronically forwarded, which saves stationery that may
otherwise be used.
d. b and c
When
a client visits the office and arrives early, what does office etiquette
require you to do to handle the situation?
a. If
you are free, allow the meeting to start early.
b. Take
their coat, offer them something to drink, and tell them you will be with them
in a moment.
c. Try
and meet them as soon as possible.
d. All of the above.