Email Etiquette Certification
What are vCards and why are they sometimes distracting
or difficult for the recipient?
a.
vCards are online invitation cards, but the recipient often does not want to
attend the event
b.
vCards are e-mail that copy in other members of your contacts list
automatically, which is often not desirable.
c. vCards are electronic business cards, but
they often take the form of an e-mail attachment, therefore making every e-mail
look like it has an attachment
d.
vCards are online stationery cards used for a variety of events, and therefore
business and recreational events can get confused.
What
does ‘HTH’ mean in an email or on a message board?
a.
Happy today happy
b. Hope this helps
c. Help
the human
d.
Happy to help
e. b
and d
What
is the best way to treat ‘spam’ or unsolicited e-mails?
a. Do
not reply to them
b.
Delete them
c.
Transfer them to your spam folder
d.
Ignore them (if you notice them, as they are usually transferred to your spam folder
automatically)
e. All of the above
What
does ‘spamming’ mean, and is it good or bad netiquette?
a.
Sending online presents or ‘spam’ to your co-workers and friends (good
netiquette)
b. Sending unsolicited e-mails or
communications to people online (bad netiquette)
c. Both
a and b, depending on the context.
d. Same
as ‘flaming’ (good netiquette)
e. Same
as ‘e-mail jousting’ (bad netiquette)
What
does ‘scrolling the chat screen’ in an internet chat room mean, and is it good
or bad netiquette?
a.
Looking further down the screen (good netiquette)
b. Scrolling down to follow the conversation
as it develops (bad netiquette)
c.
Posting multiple, often single letter postings so the screen scrolls very fast
for all users (bad netiquette)
d. Flicking
between multiple chat screen on multiple sites (neither good nor bad
netiquette).
e. None
of the above
Which
of the following is the best technique for sending a large e-mail attachment?
a. Just
attach it and send it
b.
Email the other party directly first and make sure their connection can handle
a large download
c. Try and break it up into several smaller
downloads, or ‘zip’ the file if possible
d. Send
part of it, and wait to see if they request the remaining part
e. b
and c
What
does it mean when you type an e-mail in all capitals?
a. The
e-mail is important
b. The
e-mail is an emergency
c. The
e-mail is classified information
d. The effect is that you are shouting
e. b
and c
What
does the phrase ‘lurk before you leap’ commonly mean on internet sites?
a. That
you should set up a virtual online presence and scare people when they log-in
b. That you should familiarize yourself with
a website’s contents – Its purpose, its FAQ, its community – before making a
contribution.
c. a
and b
d. That
you should contribute quickly before anyone discovers that you are an unwelcome
presence, or only tenuously connected to the site and its online community
Which
of the following the best response to sending a message that you didn’t intend
to send or sent to the wrong recipient?
a. Make
a request for the e-mail be recalled or sent back to you
b. Race
over to the recipient’s computer, especially if he or she lives or works
locally, and delete the message manually
c. Send a follow-up message explaining that
the previous message was a mistake, with a brief apology and explaining that
the message can be ignored.
d. Jump
up and down in frustration and tear your hair.
e. All
of the above
Which
of the following best reflects a so-called ‘Golden Rule’ of etiquette?
a. Spam
your friends
b. Remember the human (remember that a real
person is receiving the message)
c.
Sometimes act friendly in chat and emails
d. Only
flame your friends by accident
e. All
of the above
Which
of the following 2 options are not good practices for reacting to virus hoaxes
and chain letters?
a.
Forwarding them to your friends, as often advised by the e-mail hoax itself
b.
Discarding or deleting them immediately.
c. Considering them, and allowing them to
send to your entire contacts list, for other people to decide about their
authenticity.
d.
Printing them out and sending hard copies to a local internet watchdog or
awareness group.
What
does it mean to ‘respect somebody else’s bandwidth?
a. To
measure the width of the desktop PC in comparison to a laptop of the same brand
b. To
open doors for them to fit through, a reference specifically to the real rather
than the virtual world.
c. To be conscious of how much storage space
you are controlling in any given communication since everyone only has limited
space
d. To
allow them to communications for every single communication of your own
e. None
of the above
What
is the correct way to address someone online, if you are unsure of how he or
she would like to be addressed?
a. Use
their first name, it is always the friendliest option.
b. Use their last name, such as Mr. Jones or
Ms. Jones
c. Use
their full name, with their first name in parentheses afterwards.
d. Use
Dear X to demonstrate your uncertainty, and they will probably correct you.
What
is the better solution than using bold or italic to emphasize meaning when
e-mailing or posting online?
a. Use
capitals
b. Use
color
c. Use
carefully chosen words and phrases, so that the meaning is clear and not ambiguous
and unlikely to cause misunderstanding.
d. Draw
a picture and insert it around the text.
e. None of the above
Why
is it important to be careful with formatting when sending an e-mail message?
a. It’s
not – you can format in any style you like, as the recipient will find a way to
understand the message.
b. Because the recipient may not be able to
read certain fonts or formats on his or her computer.
c. It
is polite, and looks neater, especially if you use pretty colors.
d.
Sometimes computers have been known to blow up when used with the wrong fonts
e. None
of the above
What
do the abbreviations ‘FWIW’ and ‘FYI’ stand for?
a. For What It’s worth, For your information
b. For
Why It’s War, For your Info
c. For
Whom It Worries, Forget your instructor
d.
Future Wear Inside Walks, Fool Your Insides
e. For
Whom It Worries, Fax Your Information
When
sending an e-mail, why is it a good idea to try and use the cc. field
sparingly?
a. The
cc. can be confusing since the recipients might not know who is supposed to act
on the message.
b. Unless the recipient in the cc. field
knows why they are receiving a copy of the message, her or she may not act on
the message, but assume it is really only for the main recipient.
c. It
can sometimes devalue the main message depending on the context, as it could be
seen to depersonalize the main message
d. All
of the above.
Which
of the following is the best explanation of ‘netiquette’?
a.
Electronic netball practice
b. An abbreviation for ‘internet etiquette’
or even ‘ethics on the net,’ the correct way to interact in an online setting.
c.
Networking expertise, especially when off-line.
d.
Networking expertise, especially when off-line.
e.
Online chatrooms for sophisticated Mac and PC users.
Why
is it sometimes important not to leave out the message thread, i.e.. the
previous message in the e-mail chain?
a. To
be polite. People expect to always see the thread.
b. To increase comprehension of the latest
message, and show the history of messages that led up to this point in the
exchange.
c. Because
it looks like an oversight. The thread should always be there.
d. None
of the above
Which
of the following is the best advice when writing a business e-mail?
a. To
use varied italics, colors and special fonts because people like to see them.
b. To keep the information relatively short,
precise and always polite, with simple questions relating to what you expect to
happen.
c. To
make detailed demands in long paragraphs, with the implication of wrongdoing on
the part of the receiver.
d. To
panic, but then recover, and decide to send the message by regular mail, as
this is definitely more secure.
If you
are chatting with someone via the instant messenger and text ‘BRB’, what have
you said?
a. Been
Ready Buddy
b. Been
Really Busy
c.
Being Really Busy
d. Be Right Back
How
would you abbreviate ‘Be seeing you’ in email jargon?
a. BSU
b. BCNU
c.
BCINU
d.
BCINYU
e. BSNU
A
common online symbol, what is the correct ‘emoticon’ for a regular ‘smiley
face’ from the list below?
a. ;-)
b. .-)
c. .))
d. (-- .
e. (-.
What
is the most important aspect of writing content for a blog, either as a main
posting or as a comment on someone else’s blog?
a. Always make your posts accurate and truthful
(as well as entertaining) especially if they reflect on your reputation as
someone with an online presence.
b. Make
it long and detailed, and occasionally bend the truth a little for the sake of
impact, even if you are discovered.
c. Make
the blog colorful, or make your posting in bold, italic or in capitals, for
emphasis.
d. All
of the above
When
writing an email, it is generally a good idea for your paragraphs to be ___________.
a. long
b. short
c. in a
huge font making them easier to read
d.
always indented
e. None
of the above
What
is the purpose of icon-emotions or so-called ‘emoticons’ in email
communication?
a. They
contain important information such as credit card number.
b. They indicate that email is urgent.
c. They
are meant for fun and entertainment value.
d. They
act as a signature which is added at the end of each sent mail.
What
does ‘flaming’ or ‘to flame’ mean in the online world?
a. Flaming means delivering a strongly held
opinion without holding back any emotion, often offending the person who is
‘flamed’.
b. To
grow angry and increasingly upset by a message you have received.
c. To
grow red in the face, embarrassed by certain online content.
d. To
cause a shutdown of your computer and several others on the same network, even
if by accident.
Which
of the following could be considered as not being ‘virtual events,’ so you may
wish to respond using a more direct reply or regular mail?
a.
Weddings, funerals, engagements, birthdays.
b. After hours get-togethers.
c.
Casual meetings related to school or work.
d. A
local prize draw.
Why
should you not type in all caps when writing an email?
a.
Because it can be difficult to read.
b.
Because it takes up more room and makes the email longer.
c. Because it is considered ‘yelling’.
d.
Because it is tough on your keyboard.
e. a
and c
How
often is it sensible to use ‘reply all’ when replying to an e-mail?
a. As
often as possible, the more people know the information the better.
b.
Always, as e-mails should have at least two recipients at all times.
c. Only if the information is really relevant
to everyone on the list, otherwise keep ‘reply all’ to a minimum.
d. You
should ‘reply all’ about twice as often as you simply ‘reply’.
e. None
of the above
What
should you do if you do not want to type your name at the end of every email
you send?
a. Only
sign emails which you send to business associates.
b. Do
not sign at all as people know who the email is from, courtesy your return
email address.
c.
Include the ‘from’ information in the subject line so you can save the time of
‘signing’ the email.
d. Create a signature that will get
automatically attached to every email you send.
Which
of the following is a good statement about time delays between e-mail exchanges?
a. Try
to reply within a 24-48 hour window, but allow at least the same amount of time
before sending a follow-on e-mail, if not longer.
b. Always reply within 24 hours, and expect
the same from someone else.
c. Wait
36 hours before replying to any e-mail, but send a follow-on e-mail within 24
hours if you don’t hear anything.
d.
Always allow a month for a reply, and return your own received e-mails within
three weeks.
Why
is it always good to use proper grammar and correct spelling in internet postings
like message boards?
a.
People who are non-native English speakers will understand your writing easily.
b. Good
grammar and spelling keep ambiguity to a minimum, thereby communicating the
message more clearly.
c. You
do not want to be embarrassed.
d. It
is good manners, and you can be proud of yourself.
e. You
are always morally judged by how many types of make.
On a
social networking site, which of the following is important to consider – in a
personal way – when uploading photographs?
a. How many
images you can upload as fast as possible.
b.
Consider the feelings and reputation of the person whose image you are
uploading, especially if the image is compromising in some way.
c. Whether it is clear that you are the one
uploading the images or not.
d. None
of the above
Which
of the following is the best description of an ‘internet troll’?
a.
Someone who goes trolling on the internet, moving from place to place without
setting anywhere in a chat room or on a board.
b. A
funny emoticon made to look like a troll.
c. Another
name for a spammer.
d. Someone who participates in a message
board or chat with the intention to disrupt it in some way.